Safeguard against misconduct by managing business complexity, risk and regulatory scrutiny with Wordwatch.
Ensure regulatory compliance while managing and analysing your voice and digital communications records.
Rapidly locate and retrieve specific recordings amongst billions of records, with search results returned in seconds.
Preserve original recording formats with a verified Chain-of-Custody.
Demonstrate the authenticity and reliability of data and bolster trust with stakeholders and regulatory bodies.
Navigate the complexities of regulatory obligations using a centralised compliance archiving and records management platform.
Comprehensive data management controls help meet regulatory requirements to safeguard compliance.
Rapid export options provide small scale, simple playback and metadata, through to extensive bulk exports with verifiable authenticity.
Empower compliance teams with the tools to independently access and retrieve records, enabling them to respond promptly to compliance inquiries.
We are proud to work with regulated businesses around the globe to safeguard their live and legacy interaction records, for today and in the future.
Server reduction by aggregating 10 recording systems into a single Wordwatch server.
It takes Wordwatch just two days to ingest 100m records, versus 200+ days for competitive solutions.
Wordwatch is a modular and scalable system therefore it can be configured to meet your needs.
“Wordwatch has been a game-changer for us. For us, ensuring regulatory adherence is non-negotiable. Wordwatch has streamlined our interaction data management processes, saving both time and resources. The native support for all recorded media types and fast ingest capabilities are impressive.”
Communications compliance refers to the practice of ensuring that all communications within an organisation adhere to legal, regulatory, and internal policy requirements. This typically involves monitoring, archiving, and reviewing communications to prevent misconduct, ensure data protection, and meet regulatory obligations.
Communications compliance is crucial for protecting your organisation from legal risks, financial penalties, and reputational damage. It ensures that your organisation adheres to industry regulations and standards, thereby maintaining trust with clients, stakeholders, and regulatory bodies.
Organisations typically need to archive a wide range of communication types, including but not limited to:
Archiving these communications helps ensure they are accessible for audits, legal reviews, and regulatory inspections.
Wordwatch provides robust archiving and monitoring tools that securely consolidate and store communications from various platforms. It is designed to comply with key industry regulations such as:
Wordwatch is continuously updated to accommodate changes in regulatory requirements.
Yes, Wordwatch integrates with all recording platforms, regardless of vendor.
Security is a top priority for the Wordwatch solution. We use advanced encryption methods to protect data both in transit and at rest. Our solution also supports role-based access controls, ensuring that only authorised personnel can access archived communications.
The retention period for archived communications can be customised based on your organisation’s needs and the specific regulatory requirements you must adhere to. Wordwatch supports retention policies that can be tailored to meet industry-specific regulations, ensuring you remain compliant.
Wordwatch offers powerful fast and scalable search and retrieval capabilities that allow you to quickly find specific records. You can search by specific criteria i.e. users, date ranges and more.
Yes, Wordwatch has been designed to scale and today manages billions of records with no performance loss. It has the capabilities to bulk ingest large quantities of data at speed and can also be used to extract large volumes of data to feed chosen applications such as analytics.
Yes, Wordwatch includes comprehensive audit trails that track access, changes, and retrievals of archived communications. Additionally, it offers customisable reporting features that help you demonstrate compliance to regulators and internal stakeholders.
Wordwatch makes it simple to respond to legal hold requests by allowing you to quickly identify, preserve, and retrieve relevant communications and individuals. You can place holds on specific individuals or on specific records to prevent them from being deleted during the retention period.
Wordwatch provides full support during the implementation phase to ensure smooth integration with your existing systems. Additionally, we offer ongoing technical support, training, and regular updates to help you manage your compliance archiving and records management effectively.
Yes, the Wordwatch solution is highly customisable. Whether you need specific retention policies, custom reporting, or integration with particular tools, we work with you to tailor the solution to fit your organisation’s unique compliance requirements.
Absolutely. Wordwatch is designed to simplify the audit process by providing easily accessible, well-organised records. The advanced search, retrieval, and reporting functions make it straightforward to demonstrate compliance during audits. By combining the users from all legacy systems, we can make identifying individuals across systems simple.
Getting started is easy. Simply book a demo via our website or reach out to our friendly team using the details on the contact us page. We will work with you to understand your compliance needs and provide a tailored solution that ensures your organisation meets all regulatory requirements when it comes to compliance archiving and records management.
Contact us today to schedule a demo and discover how Wordwatch can simplify your communications compliance management and create significant efficiencies for your business.