Wordwatch, an industry expert in compliance archiving and records management solutions, has today announced that Verint, The CX Automation CompanyTM, has joined its partnership programme.
Verint has joined the Wordwatch Partner Programme. This enables Verint to expand its financial compliance capabilities to interactions from legacy recording systems. Wordwatch is engineered to streamline regulated organisations’ approach to managing, accessing, and extracting value from interaction recordings. The industry-leading solution seamlessly ingests and manages data from any live or legacy recording platforms, consolidating what is typically disparate, siloed data, into a centralised “single pane of glass” interface for simplified access and management.
As part of this strategic integration, Verint Financial Compliance will be able to leverage third-party legacy interaction data ingested by Wordwatch and manage it on a comprehensive unified compliance platform, complete with AI-powered speech transcription and analytic capabilities and LLMs pre-trained for the financial markets. This helps financial services firms adhere to regulatory rules, gain valuable data insights, and decommission legacy recording infrastructure, creating efficiencies and cost savings.
William Davenport, Chief Sales Officer at Wordwatch (a Business Systems brand) said: “We are excited for Verint to join the Wordwatch Partner Programme. Data from legacy platforms can be a challenge to efficiently access and control in compliance with regulatory demands. As a Wordwatch partner, Verint can now help clients to simplify the management of legacy voice and digital communications recordings as part of their Human Compliance strategy.”
John Bourne, Senior Vice President, Global Channels and Alliances, at Verint added: “By becoming a Wordwatch partner, we can support our clients in efficiently surfacing communications data from legacy systems through the Verint user compliance interface. Beyond that, we can offer a wealth of AI-powered speech transcription and analytics capabilities for financial compliance. We look forward to working in partnership with the Wordwatch team to help our global client base derive greater value from their interaction recordings, and to future-proof their approach to managing, accessing and archiving this data.”