Regulatory compliance is a top priority for organisations in financial services, insurance, healthcare, legal, and contact centre industries. With the Nice Trading Recording (NTR) call recording solution going end of life (EOL) in September 2025, regulated organisations must ensure that call data remains secure, accessible, and compliant.
In this blog, we’ll discuss the compliance risks associated with outdated recording systems and how Wordwatch provides a reliable, audit-ready solution.
The Compliance Risks of Legacy Call Recording Systems
When a call recording system reaches EOL, businesses face compliance challenges, including:
- Lack of Vendor Support – Security vulnerabilities and no guarantees of compliance with new regulations.
- Data Inaccessibility – Risk of losing historical call recordings essential for audits and dispute resolution.
- High Costs & Delays – Transcoding issues, unpredictable expenses, and prolonged risk exposure.
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End-of-Life Call Recording Systems: A Compliance Risk You Can’t Ignore
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Why Compliance-Focused Businesses Trust Wordwatch
Wordwatch ensures your call recordings remain audit-ready, secure, and compliant by offering:
- Secure, Tamper-Proof Storage – No loss of integrity, with full chain-of-custody validation.
- Instant Access & Advanced Search – Retrieve specific recordings across multiple databases in seconds, with metadata enrichment.
- Regulatory Alignment – Meet MiFID II, FCA, GDPR, and other compliance standards effortlessly.
- No Disruption to Operations – Audio stays in situ, allowing a smooth transition from NTR.
Fast, Secure Migration with Zero Compliance Gaps
Unlike traditional migration processes, Wordwatch eliminates the need for transcoding, preserving the original media format and codec. This means:
- Maintained Data Integrity – No quality degradation or file corruption.
- Faster Migration – Move off end of life systems, such as NTR, far quicker than vendor extraction toolkits allow, and decommission hardware efficiently.
- Reduced Costs – Avoid unnecessary IT expenses linked to transcoding and storage.
Future-Proof Your Compliance Strategy
September 2025 will be here before you know it – so take steps now to avoid compliance vulnerabilities later. Migrate to Wordwatch today and ensure uninterrupted access to your call recordings. Book a consultation now to discuss your compliance needs.
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