Data Volumes Are Rising – Fast
Across regulated industries, IT teams are under increasing pressure to manage the exponential growth of communications data. Voice calls, instant messages, emails, and collaboration platforms, for example, generate massive volumes of interaction records daily — all of which must be stored, secured, and made available for audit and compliance review.
Regulations such as MiFID II, GDPR, DORA, and SM&CR require organisations to retain and retrieve communications data for extended periods. For many firms, ageing infrastructure and fragmented systems are no longer fit for purpose.
Wordwatch is designed to solve this challenge: enabling IT teams to manage data at scale, simplify infrastructure, and maintain compliance with confidence.
The Pressures on IT Infrastructure
As communication data volumes increase, so too do the challenges for IT departments:
- Infrastructure Complexity: Maintaining multiple, disconnected legacy recording systems
- Escalating Storage Demands: Increased costs due to long-term data retention obligations
- Access Bottlenecks: Slow retrieval processes that delay audits and investigations
- Security Risks: Siloed systems create gaps in access control and auditability
- Limited Scalability: Older systems lack the flexibility to support cloud or hybrid strategies
How Wordwatch Supports Scalable, Secure Data Management
1. Centralised Communications Data Architecture
Wordwatch consolidates voice, email, SMS, and instant message records into a single, unified platform. This eliminates the need for multiple systems, reduces maintenance overheads, and improves infrastructure efficiency.
One Tier 1 bank reduced its storage infrastructure by 90% after consolidating 10 separate systems into Wordwatch.
2. High-Speed Ingestion and Scalable Search
The platform supports ingestion of billions of records and delivers search results in seconds — regardless of volume or format. This ensures fast access for audits, investigations, and compliance reviews.
3. Flexible Deployment Options
Wordwatch supports cloud, on-premises, and hybrid deployments, giving IT leaders full control over how and where data is stored, while meeting data residency and security requirements.
4. Automated Retention and Lifecycle Management
Customisable retention policies enable automatic deletion of records once regulatory requirements have been met, reducing over-retention and storage bloat.
5. Security and Compliance by Design
Wordwatch preserves original media formats and applies chain-of-custody protocols, role-based access controls, and full audit logs — providing verifiable compliance and data integrity.
6. Reduced IT Burden Through Self-Service
Compliance and legal teams can independently access, retrieve, and manage records, reducing reliance on IT for day-to-day support while ensuring quicker response to internal and external queries.
Aligning With IT Priorities
Wordwatch – Objectives & Capabilities
| Objective | Wordwatch Capability |
|---|---|
| Consolidate legacy systems | Single platform replaces multiple recording tools |
| Ensure rapid data access | Index and search across billions of records in seconds |
| Meet regulatory obligations | Built-in support for MiFID II, GDPR, DORA, and SM&CR |
| Reduce infrastructure strain | Scalable storage, reduced server requirements, automated retention |
| Secure communications data | Verified chain of custody, access control, audit logs |
| Enable strategic IT transformation | Cloud, on-prem, or hybrid deployments aligned with modern IT strategies |
| Feed data to upstream systems | Open APIs and bulk export capabilities, enabling seamless integration with surveillance tools, analytics platforms, case management systems, and other enterprise applications. |
Results Delivered
- 62x faster ingestion than competitor tools
- Up to 87% reduction in storage footprint
- 166x faster retrieval compared to traditional systems
- Zero degradation of original media formats
These improvements are based on Wordwatch deployments within financial services, healthcare, telecommunications, and government sectors.
Future-Ready Records Management for IT Leaders
The volume and complexity of communication data will continue to grow. IT teams need solutions that are secure, scalable, and cost-effective — without compromising on compliance or performance.
Wordwatch provides a unified platform that simplifies infrastructure, improves operational control, and supports strategic IT transformation across regulated industries.
See how Wordwatch can help your IT team simplify infrastructure and manage growing data volumes with confidence.
