Compliance Archiving and Records Management solution for Contact Centres

Manage risk, unify records and maximise the value of your interaction data.

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Consolidate your interaction records into a single dashboard

Centralised data management provides total transparency of your interaction data

Gain a holistic view of your records, consolidating separate silos of system data into one interface for data consistency, management control and auditability.

Make it simple to quickly manage, retrieve, and replay recordings amongst billions of records, on demand, from any live or legacy recording system.

Eliminate maintenance expense and risk associated with managing multiple or outdated recording platforms and simplify your archiving and records management.

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Fast bulk data ingest and extraction, with highly scalable search capabilities

Gain flexible access to your entire interaction data

With open APIs, Wordwatch allows interaction recordings to be extracted to a third-party application, such as analytics, surveillance, transcription and reporting platforms.

Offers the ability to extract legacy voice and digital communications recordings in bulk, regardless of the underlying recording system and location to deliver to regulators or third-party apps.

Access, replay and manage all data in one single portal with the ability to easily search billions of recordings using metadata including Date, Time, Username, Global User, and Recorder ID.

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Maintain communications compliance with Wordwatch

Make more of your data and always ensure compliance adherence

Comprehensive data management controls help meet regulatory requirements to safeguard compliance

Locate and retrieve specific recordings in a matter of seconds, for use in investigations, customer enquiries, surveillance needs or in response to a regulator’s request.

Avoid over-retention, with automatic rules that remove recordings once the regulatory retention period has passed.

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Wordwatch in Numbers

We are proud to work with regulated businesses around the globe to safeguard their live and legacy interaction recording data, for today and in the future.

90%

Server reduction by aggregating 10 recording systems into a single Wordwatch server.

100 Million

It takes Wordwatch just two days to ingest 100m records, versus 200+ days for competitive solutions.

Scalable

Wordwatch is a modular and scalable system, therefore it can be configured to meet your needs.

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FAQ

Compliance archiving refers to the secure storage and management of digital records, including customer interactions, to meet regulatory requirements. For many contact centres, it is essential to archive all communications (calls, emails, chats, etc.) to ensure compliance with legal standards such as GDPR, CCPA, and industry-specific regulations. Proper archiving helps protect your organisation from legal risks, ensures data integrity, and enhances customer trust.

Organisations typically need to archive a wide range of communication types, including but not limited to:

  • Voice communications (e.g., phone calls, VoIP)
  • Emails
  • Instant messages (e.g., Slack, Microsoft Teams)
  • Social media interactions
  • Text messages (SMS)
  • Video conferencing sessions

Archiving these communications helps ensure they are accessible for audits, legal reviews, and regulatory inspections.

Yes, retention periods can be fully customised according to your organisation’s policies and regulatory requirements. Our solution allows you to set specific retention periods for different types of records, ensuring that your data is retained for as long as necessary and deleted once it is no longer required, in compliance with applicable laws.

Yes, Wordwatch integrates with all recording platforms, regardless of vendor.

Wordwatch offers powerful fast and scalable search and retrieval capabilities that allow you to quickly find specific records. You can search by specific criteria i.e users, date ranges and more.

Yes, Wordwatch has the capabilities to bulk ingest large quantities of data quickly and is designed to scale with your organisation. Ensuring that even in high-communication environments, all records are captured, stored, and easily retrievable.

Yes, Wordwatch includes comprehensive audit trails that track access, changes, and retrievals of archived communications. Additionally, it offers customisable reporting features that help you demonstrate compliance to regulators and internal stakeholders.

Wordwatch makes it simple to respond to legal hold requests by allowing you to quickly identify, preserve, and retrieve relevant communications and individuals. You can place holds on specific individuals or on specific records to prevent them from being deleted during the retention period.

Wordwatch provides full support during the implementation phase to ensure smooth integration with your existing systems. Additionally, we offer ongoing technical support, training, and regular updates to help you manage your compliance archiving and records management effectively.

Yes, the Wordwatch solution is highly customisable. Whether you need specific retention policies, custom reporting, or integration with particular tools, we work with you to tailor the solution to fit your organisation’s unique compliance requirements.

Absolutely. Wordwatch is designed to simplify the audit process by providing easily accessible, well-organised records. The advanced search, retrieval, and reporting functions make it straightforward to demonstrate compliance during audits.

Getting started is easy. Simply book a demo via our website or reach out to our friendly team using the details on the contact us page. We will work with you to understand your compliance needs and provide a tailored solution that ensures your organisation meets all regulatory requirements when it comes to compliance archiving and records management.

Manage Risk. Maximise Value.

Contact us today to schedule a demo and discover how Wordwatch can simplify your communications compliance management and create significant efficiencies for your business.