If you operate in a regulated industry, the greater your need for effective Compliance Archiving and Records Management.
By implementing robust record-keeping protocols, you not only ensure adherence to regulations but also streamline audits, mitigate risk, and enhance decision-making processes.
Banking
Contact Centre
Insurance
Trading Floor
Investing in effective record management solutions and supporting procedures is essential to navigate the complexities of regulatory obligations and maintain reputational integrity.
Wordwatch is engineered to streamline organisations’ approach to managing, accessing, and extracting value from interaction recordings. It transcends the limitations of disparate systems and vendors, seamlessly integrating live and historic recordings, to provide unparalleled control and insight into all interaction data. Empowering informed decision making and driving meaningful outcomes.
Voice
Conference Platforms
Instant Messaging
SMS
Wordwatch offers native support for recorded media, ensuring authenticity, reliability, and accessibility of all your live or historic voice and digital communications recordings. Wordwatch removes the complex challenges associated with managing legacy systems, providing a ‘single pane of glass’ view of your interaction records.
Native Support for recorded media types.
Ability to verify authenticity of recordings, for compliance.
Fast bulk ingest and scalable search capabilities.
Secure data access and management.
Voice transcription and speaker attribution.
Flexible deployment options: Full Cloud, Full On-Premise, or Hybrid.
Avoid over-retention by setting rules so records are automatically removed.
