- Decommission Legacy Systems
- Records Management
The Biggest Risk in Voice Surveillance Isn’t Surveillance
For Banks and other financial organisations, running and maintaining multiple legacy and live recording platforms is a costly burden with hidden risks.
The costs and risks building up in live and legacy recording platforms cannot be ignored. The migration to new technology can be tailored to different levels of risk acceptance and budget, but doing nothing is not an option. And while voice surveillance is only necessary in specific scenarios, voice capture and retention are not optional in many more.
Without good foundations, no amount of machine learning or artificial intelligence will help banks with their core compliance requirements in this space. For those 74% who will be spending more money, the message is clear: look at your voice programme from beginning to end. And prioritise that spend where the true risk is highest.
In this recent report, by 1Lod and Wordwatch, we outline how regulated organisations can, by consolidating their view of legacy voice and digital communications data:
- Simplify Communications Compliance and Records Management
- Mitigate Disparate Data Risks
- Protect their Reputation
- Reduce Operational Costs by Decommissioning Legacy Recording Systems